The metrics that you measure and track depend completely on your organization’s goals and objectives. According to Vanson Bourne research, Average downtime costs 240.000 US dollars per hour according to decision makers in Field service and Service management. Relevant: Pertinent to your organization’s overall purpose and business or operations plan. Looks like you’ve clipped this slide to already. Now customize the name of a clipboard to store your clips. That word makes some people smile. 1. Maintenance decisions must be data-driven to be effective. The work order cycle time KPI is the time from the initialization of a work order until it is technically closed in the EAM or CMMS. You don’t want to alienate people. KPI Presentation-Apparel and Garments (PowerPoint) (1mb) Summary of KPI report (Excel) (1.3mb) Some KPI's for my engineering group are as follows: Project files properly configured and kept up-to-date. And even more important is to reduce unplanned downtime. The concept of key performance indicators (KPIs) becomes relevant when considering how to measure the performance of the maintenance operation. Then think about how much profit is made on each part. However, if you are a pharmaceutical company, your best-to-worst plant may range from 1.5 to 6 percent. For example, your organization’s ultimate goal might be to cut costs by a certain amount. You do not want to overwhelm people with information. How much downtime does your asset base have?Be selective when it comes to measuring maintenance performance. It is a metric generally used for maintenance planning actions. Example KPIs. All organizations must have the right balance of both leading and lagging maintenance metrics. KPIs can also give insights into the behaviors of personnel maintaining the system. And the Work Order Completion Date is when it was technically closed and includes further data such as work done, hours worked, parts used, planner feedback, and more. Think in 1-hour timeframes. Management KPIs Laurie Gilmer, P.E., CFM, SFP, LEED AP, CxA Facility Engineering Associates November 7, 2017 . Let’s use “maintenance cost/replacement asset value” as an example. You can measure maintenance costs, delivery, resources, quality, reliability, risk, and many others. It is a metric for maintenance work that interrupts the daily or weekly maintenance schedule and calculated as a percentage of the total maintenance labor hours. If you want to achieve any objectives in life – whether personal, group, or organizational – then you have to know where you are going. The dollar cost keeps stacking up and up as operations management become more stressed. What is the ratio of Preventive Maintenance to reactive maintenance? This will create a sense of urgency and motivation. : With a clearly defined timeline, including a starting date and a target date. BSRIA also undertakes independent client-satisfaction surveys to examine the strengths and weaknesses of a service provider not currently reported on. Metrics are used to drive improvements and help businesses focus their people and resources on what is important. (The machine is still functioning, but the operator has a concern and wants it checked before the next scheduled maintenance cycle). : Every goal should be well defined, clear, and unambiguous. The data in the reports need to be as detailed and complete as possible to make an analysis accurate. Simply put, failure is when an asset or equipment is unable to perform its required primary function. There is a straightforward calculation to measure it: Unscheduled downtime losses ($ per hour) = parts per hour x profit per part. Measured by checking them. Here are the 4 KPIs … 103 Blanton Ln, Greenville, SC 29650Phone: +1 864.238.6188, Alfred Nobels Vej 27, DK-9220 AalborgPhone: +45 96 170 370CVR: 25309103, Alfred Nobels Vej 27, DK-9220 AalborgPhone: +45 96 170 370. KPIs for the maintenance department provides a suite of relevant measurements that can be used to measure department competencies. Utilize your EAM or CMMS software (What is EAM?) Think of the difference between an automotive dashboard and an airliner’s dashboard. This is because the cost comes at the end of the maintenance process. If you can trend this figure on a weekly or even monthly basis, then it will give you an excellent platform for maintenance cost improvement. This is not good for business. Whether your asset is producing tonnes of steel or warming up your coffee in the morning, both can be critical to you, and you cannot have them fail! If you can fine-tune maintenance performance, then you can improve organizational performance, and lower costs and business risks at the same time. For example, a bad maintenance technician will spend the day running around putting our fires. First, ask yourself what it is that you want to achieve. Short description: the average amount of time between 2 consecutive failures Metrics should encourage the right behavior, should be difficult to manipulate and easily reported. The maintenance costs metric is flexible and can be applied to one asset, a collection of assets, or a plant as a whole – even multiple plants under an organizational umbrella. Infographic: What do Maintenance Professionals REALLY think about industrial IoT? Why not repair things only when they break? Performance management starts with figuring out what to measure. Downtime is incredibly costly for any company which has assets. This breakdown maintainance is usually carried out in shifts. And just as important here is to understand how downtime affects your costs! When you can plan all your maintenance activities, you will have stable, predictable costs. Reduce unplanned downtime by 50% by the end of 2021. One troublesome vehicle has had a running time of 3,500 hours this year and already suffered nine failures. KPI Maintenance. There is a vast selection of potential metrics to choose from. Conversely, if "something has to be done about it", then "it" should be measured in a KPI. Laurie Gilmer, P.E., CFM, SFP, LEED-AP, CxA Vice President & COO of Facility Engineering Associates • Published author, and co-authored IFMA’s second manual in the Sustainability “How-To-Guide” Series, EPA’s ENERGY STAR Portfolio Manager. Modern and forward-thinking enterprises treat maintenance as a profit center rather than a cost center. So, KPIs studied should be industry specific. Read more in detail about MTBF and Failure Data Analysis here. You may think that reactive maintenance makes sense. KPI are looking for a maintenance engineer who also has welding experience for one of our clients based in the outskirts of Knutsford. This is just as applicable to maintenance as it is to life. Having a good Maintenance Strategy in place, can reduce downtime by more than 30%! Measuring Downtime as a KPI, can help Maintenance Department t… Benefits of Using KPI in Maintenance . Ensuring that the machinery is maintained and repaired to a required standard enabling maximum production speeds with minimum disruptions and breakdowns. They are an endpoint you are reaching for. But a field service management system that tracks punctuality as an engineer performance KPI can help to pin down other, less valid causes of poor punctuality, including engineer-specific ones such as taking excessive meal and coffee breaks, and lingering to chat to customers. 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